Terms and conditions

Credit card payments in favor of Hebridean Voyages Ltd are collected by TREKKSOFT AG, Hauptstrasse 15, 3800 Matten, Switzerland ("TREKKSOFT"). TREKKSOFT will appear as HEBRIDEAN on your credit card statement. The domain where you enter and process your payment is owned and operated by TREKKSOFT.

Please send an e-mail to finance@trekksoft.com for all inquiries regarding your credit card payments and chargebacks.

TERMS & CONDITIONS ! (See WEBSITE !) 

 

By joining one of our cruises you agree to the Terms & Conditions set below.

 

GENERAL CONDITIONS

All passengers must ARRIVE AT LEAST 30 MINUTES PRIOR TO THE SCHEDULED DEPARTURE TIME.
Failure to arrive up to 15 minutes before departure time, reserves us the right to re-sell the booked seats. Failure to arrive on time will exclude you from any refund.

All passengers must be able to show proof of booking when asked by any crew member. (This can be either paper or digital copy).  

 

Clothing & Personal Belongings

Note we are not responsible for any loss or damage that may be incurred or third party expenses on your behalf under any circumstances!

 

Photography & Video Recordings

 

CANCELLATION POLICY

We reserve the right to cancel cruises, sometimes at short notice, due to:

A minimum of 8 adult paying passengers or the monetary equivalent of a combination of adults and children are required on a 2.5/3hr cruise.

A minimum of 10 adult paying passengers or the monetary equivalent of a combination of adults and children are required on a 4hr cruise or longer.

If the weather at the time of departure is prohibitive then a trip may be cancelled. Occasionally the weather forecast also prohibits our departure due to legal reasons within our operating license.

For the likes of staff illness, mechanical breakdown etc and the above weather conditions also apply.

 

The Master of the vessel has the final decision on this at all times.

 

We reserve the right to alter times and durations of any cruise, sometimes at short notice.

Shortened or abandoned cruises due to deteriorating weather conditions will be charged a fee dependant on the expenses incurred or to the nearest hourly charge.

Extended cruises will also be charged at the nearest hourly rate or a sum agreed by the Master of the vessel with the passengers.

 

REFUND POLICY

If, for reason beyond your control, you cannot make it in time for your cruise, please, let us know as soon as possible via the provided telephone number on your ticket!

 

* Our currency is Pound Sterling. 
We are not responsible for any charges or fees made by your bank / credit card company.

 

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